Introduction
Before using our services, we believe you should know what data we collect from you and how we use it.
It is important that you read this policy in full to understand what data is collected and the purpose of its collection.
It’s quick and super important.
By choosing to use our services, you agree to the collection and use of information related to this policy, remembering that the data collected by us is used primarily to provide and improve our services.
We also emphasize that the data collected will not be shared under any circumstances other than those provided for in this Privacy Policy.
Data Processed and Purpose of Processing
When using the application, we may require you to voluntarily provide us with some data, such as: email, full name, profile photo, CPF, telephone number, date of birth, gender, city, location, opinions, comments, payment method data and others.
This data is collected so that we can perform and improve the services offered, personalizing contact to keep us increasingly connected.
Your full name and email address are required for you to complete your registration and fully utilize the services offered.
With them, we will identify your profile in the system and grant access to parts of the app that you are authorized to access and individualize your activity within the app.
The phone number can be used both as identification data to access the app through a code sent via SMS and to send messages intended to publicize general or individual promotions or even to participate in possible promotions or benefit programs, such as the loyalty system.
The CPF can be used to individualize your profile and link it to any promotions and benefit programs related to the app through the loyalty system.
Payment information and delivery address may be required at the end of each transaction performed in the app, if the app offers any features for purchasing and selling goods or services. The address will be used for delivery of the product or service purchased through the app.
The information we request will be retained by us and used to provide the service offered by the app, facilitate the operation of the app, promote the app and in-app offers, constantly improve the service offered, better understand the user profile, send communications about updates and new services, and provide an increasingly better experience while you keep your data in our system. Remember that you can delete your profile at any time, through the app itself.
Data Processed by Third Parties and Purpose of Processing
The application uses third-party services that may collect information used to identify you, such as:
Purpose
AdMob
Ensure that ads delivered to you are relevant and tailored to your interests
Amazon AWS
Where your data will be stored
Complete the registration in the application through social login with Facebook
Firebase
Monitor performance and stability and send notifications to users
Google Cloud Platform
Complete your registration in the app using social login with Google
Google Maps
Enable geolocation in the app to organize the app’s content or define the location of any delivery contracted through the app’s service.
Google Play Services
Creation and operation of the app
Tawk.to
Message exchange
It’s important to note that whenever you use our Services, we collect log data. This log data may include information such as online identifiers, cookie identifiers, internet protocol addresses, device identifiers, client identifiers, IP address, device name, operating system version, application configuration when using our Services, the time and date of your use of the Service, and other statistics.
Since hosting services and servers may not be located in Brazil, we emphasize that whenever we transfer personal information to other jurisdictions, we ensure that such information is transferred in accordance with this privacy policy and as permitted by applicable data protection legislation.
Data Sharing
As seen, we employ third-party companies for the following reasons:
Facilitate our service;
Provide the service on our behalf;
Perform services related to application services; or
Help analyze how our service is used.
These third parties have access to certain personal data to perform the tasks assigned to them on our behalf.
However, they are obligated not to disclose or use the information for any other purpose.
Please note that we may also share users’ personal information with companies, organizations or individuals outside of the service provided if we believe, in good faith, that access, use, preservation or disclosure of the information is necessary to:
Comply with any applicable law, regulation, court order or government request;
Comply with applicable Terms of Service, including investigating potential violations;
Detect, prevent, or otherwise address fraud, technical, or security issues;
Protect against harm to the rights, property, or safety of our users or the public, as required or permitted by law.
Links to other sites
This application may contain links, webviews and iframes to other websites.
If you click on a third-party link and/or access content from those websites, you will be directed to that website and will be subject to their privacy policies.
Please note that these external sites are not operated by us.
Therefore, we strongly advise you to review the Privacy Policy of these sites, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. They are sent to your browser from websites you visit and stored on your device’s internal memory.
This service does not explicitly use “cookies”.
However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to accept or decline these cookies and know when a cookie is being sent to your device. If you choose to decline our cookies, you may not be able to use some portions of this service.
Security
We value your trust in providing us your Personal Data, and we strive to use commercially acceptable means of protecting it. All information collected from users is securely transmitted using Internet-standard encryption methods;
But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Even so, we are always alert to any situation that could pose a risk to your data under our responsibility, so we will always seek to inform everyone about any security breaches as quickly as possible.
Rights of Holders
It is very important that you have full control over the personal data you share with us.
You can access or correct this data at any time through the application itself or deactivate your account by permanently deleting your data whenever you want.
Also remember that you can always contact us for any clarifications.
Please note that to help protect your privacy and maintain security, we take steps to verify your identity before granting access to your personal information or fulfilling deletion, portability, or other related requests.
Children’s Privacy
These services do not address anyone under the age of 13. We do not intentionally collect personally identifiable information from children under 13. If a child under 13 provides personal information, we will immediately delete this data from our servers as soon as we identify the fact.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Privacy Policy Change
We may revise this Privacy Policy whenever we understand that a change is necessary to increase its transparency and efficiency, with the most current version being applicable to the processing of your personal data.
If we make any changes to this Privacy Policy that, in our sole discretion, are material, we will send a notice to all users communicating such change and requesting acceptance of the new, updated privacy policy.
By continuing to access or use the application services after the effective date of the new policy, you accept and agree to be bound by the revised policy.
Document Date
This privacy policy is effective as of October 6, 2022.
Privacy Area/DPO Contact Channel
If you have any questions, you can contact our data manager via email: neuroflowcustomer@gmail.com
Our data manager will be happy to assist you.
We value a culture of personal data protection and for this reason we will always be open to suggestions, criticisms and praise.
Thank you for trusting us!
